Citizens first : summary report
By: CANADIAN Centre for Management Development
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Material type: 
BookPublisher: Montreal : Canadian Centre for Management Development/Centre Canadien de Gestion, 1998Description: 16 p.ISBN: 0662638638.Title translated: Les citoyens d'abord; sommaire.Subject(s): Relações Estado e Sociedade | Cidadania e Participação | Serviços Públicos | Qualidade | Canada
Contents:
The challenge Setting the record straight The service model Citizens'service needs and expectations Access to service Service delivery Perceptions of service quality Priorities for improvement The path forward
| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 4.09C21258c (Browse shelf) | 1 | Available | 10009554 |
The challenge Setting the record straight The service model Citizens'service needs and expectations Access to service Service delivery Perceptions of service quality Priorities for improvement The path forward
Texto bilingüe em ingles e frances.
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